STORE POLICY

1. Orders & Payment​

• Orders can be placed online, by phone, or through an authorized sales representative.

• Full payment is required before products are shipped or released for pick-up.

• We accept all major credit cards, ACH transfers, and approved contractor accounts (with prior arrangements).
   

2. Shipping & Delivery​

• We ship nationwide across the United States.

• Standard delivery times are 1–5 business days, depending on product availability and location.

• Certain turf rolls, accessories, or custom orders may require extended lead times.

• Customers will receive tracking information once the order has shipped.

• Delivery is curbside only unless otherwise arranged. Customers are responsible for unloading large rolls or pallets.
   

3. Pick-Up Policy​

• Orders can be picked up from our warehouse by appointment.

• Customers must present their order confirmation or invoice at the time of pick-up.

• Pick-ups should be made within 7 business days of order confirmation unless other arrangements are made.
   

4. Returns & Exchanges

Because turf is cut to order, all turf sales are final.

• Accessories, adhesives, infill, and hardware may be returned within 14 days if unused and in original packaging.

• A 20% restocking fee may apply.

• Shipping costs for returns are the responsibility of the customer.

• Defective or incorrect products must be reported within 48 hours of delivery for replacement consideration.
   

5. Samples​

• We provide turf samples to help customers choose the right product.

• Samples are free or available for a small shipping fee, depending on location.
   

6. Warranty​

• All turf products are covered by a manufacturer’s limited warranty (varies by product line).

• Warranty covers manufacturing defects such as excessive fading, abnormal wear, or seam failure under normal use.

• Warranty does not cover damage from improper installation, neglect, accidents, or misuse (including burns, flooding, or use of harsh chemicals).
   

7. Installation & Contractor Sales​

• Finite Grass USA provides turf and accessories but does not install. Customers may hire contractors independently.

• Contractors purchasing in bulk must follow the same return/warranty guidelines.
   

8. Liability Disclaimer​

Finite Grass USA is not responsible for:

• Delays caused by carriers, weather, or supply chain issues.

• Damages incurred during unloading if not handled per provided guidelines.

• Injuries or damages caused by improper installation or use of products.